For Mat Valley Meats - https://mvmeat.com
Mat Valley Meats Refund Policy
At Mat Valley Meats, we are committed to providing our customers with the highest quality meat products and exceptional service. However, we understand that there may be occasions when you are not completely satisfied with your purchase. To ensure a smooth and hassle-free refund process, we have established the following refund policy:
1. Refund Eligibility:
-You are eligible for a refund if you are not satisfied with the quality of the product you received.
-Refunds are only applicable within 7 days of the date you received the product.
2. Refund Process:
-To request a refund, please contact us within the 7-day period via phone or email to inform us about your concern.
-Provide details about the product, your order number, and the reason for the refund request.
-Mat Valley Meats reserves the right to evaluate the refund request based on the nature of the concern.
3. Product Return:
-In some cases, Mat Valley Meats may request you to return the product to our shop for inspection.
-Returned products must be in the original packaging and should not be partially consumed.
-If we require the return of the product, we will provide you with shipping instructions and may offer to cover the return shipping costs.
4. Refund Approval:
-Once your refund request is approved, Mat Valley Meats will process the refund within 7 business days.
-Refunds will be issued in the same form of payment used for the original purchase.
5. Refund Denial:
Mat Valley Meats reserves the right to deny refund requests if the product has been consumed or if it is evident that the product's quality issue is due to mishandling or improper storage.
Mat Valley Meats Delivery Policy
At Mat Valley Meats, we are committed to ensuring that our customers receive the freshest and highest-quality meat products in a timely and efficient manner. Our delivery policy outlines the process and guidelines for our deliveries to local airlines.
1. Delivery Schedule:
-Mat Valley Meats delivers to local airlines every Thursday.
-Deliveries are made to the physical locations of the airlines within our service area.
2. Delivery Address:
-We deliver exclusively to the physical addresses of local airlines and not to residential addresses.
3. Delivery Charges:
-Delivery charges may apply based on the order quantity and delivery location. Our sales team will provide you with the applicable delivery charges once your order has been built.
- All orders for ship out require a $25 handling fee.
4. Delivery Timeframe:
-Our deliveries to local airlines are scheduled to ensure that your products arrive in a timely and convenient manner.
5. Inspection upon Delivery:
-Upon receiving your order, it is essential to inspect the products to ensure they meet your expectations and quality standards.
6. Payment:
-Payment for delivery is required prior to shipping the product.
7. Changes or Cancellations:
-If you need to make changes to your order or cancel a delivery, please notify us at least 24 hours before the scheduled delivery day.
Mat Valley Meats Return Policy
At Mat Valley Meats, we take great pride in offering our customers high-quality meat products and exceptional service. We understand that there may be situations where you need to return a product. To ensure a smooth and hassle-free return process, we have established the following return policy:
1. Return Eligibility:
-You are eligible to return a product if you are not satisfied with the quality, freshness, or condition of the item you have received.
2. Return Timeframe:
-Returns must be requested and initiated within 7 days of the date of purchase or delivery, whichever is applicable.
3. Return Process:
-To request a return, please contact our customer service team via phone or email.
-Provide details about the product, your order number, and the reason for the return.
-Mat Valley Meats reserves the right to evaluate the return request based on the nature of the concern.
4. Product Return:
-In some cases, Mat Valley Meats may request you to return the product to our shop for inspection.
-Returned products must be in the original packaging and should not be partially consumed.
-If we require the return of the product, we will provide you with shipping instructions and may offer to cover the return shipping costs.
5. Refund or Replacement:
-Upon approval of your return, Mat Valley Meats will provide you with the option of a refund or replacement product.
-Refunds will be issued in the same form of payment used for the original purchase.
6. Return Denial:
-Mat Valley Meats reserves the right to deny return requests if the product has been consumed, or if it is evident that the product's quality issue is due to mishandling or improper storage.7. Contact Us:
-If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.
Phone: 907-357-9215
Email: mvmstoreonline@gmail.com
We value your trust and are dedicated to providing you with the best possible meat products. We take all return requests seriously and will do our best to address your concerns promptly and fairly. Thank you for choosing Mat Valley Meats for your meat needs.
Mat Valley Meats Cancellation Policy
At Mat Valley Meats, we understand that there may be circumstances in which you need to cancel an order. We aim to provide a clear and fair cancellation policy to ensure a smooth process for both our valued customers and our operations. Please review the following cancellation policy:
1. Cancellation Timeframe:
-You may cancel your order at any time before it has been prepared for shipment. Once an order has been prepared for shipment, it cannot be canceled.
2. Cancellation Process:
-To request a cancellation, please contact our customer service team as soon as possible.
-Provide details of your order, including the order number, and the reason for the cancellation.
3. Order Preparation and Shipment:
-Orders typically go through the preparation and packing process within a short time frame. Our team works diligently to ensure orders are promptly shipped.
-Once an order has been prepared for shipment, it is no longer eligible for cancellation.
4. Refund for Canceled Orders:
-If your order is successfully canceled before it has been prepared for shipment, Mat Valley Meats will issue a refund for the full purchase amount, including any applicable taxes or fees.
-Refunds will be issued in the same form of payment used for the original purchase.
We are committed to providing you with the best possible service and products at Mat Valley Meats. We understand that situations may arise where you need to cancel an order, and we will do our best to accommodate your needs within the specified cancellation timeframe. Thank you for choosing Mat Valley Meats for your meat supply needs.